Zonke X :: Service Designer
- DNA-Business
- Sep 4, 2023
- 1 min read
Updated: Jan 29, 2024
Researching & designing experiences.
I’m a highly passionate Customer, User Experience & Service Designer. My experience spans across different specialties in the field - ranging from user research; persona creation & journey mapping; conceptual & structural design; detailed design and usability testing.
My passion lies in tapping into the user’s worlds to empathetically understand them so I can design the right solution for the right user.
Design Research (across UX, SD, CX)
Stakeholder interviews
Stakeholder / Empathy workshops
User research and Analysis
Creation of profiles and personas
User / Customer journeys
Ecosystem mapping
User observations
Card sorting
User Experience Design
Information architecture
Usability testing
Conceptual design
Design (wireframing & prototyping)
Heuristic evaluation (expert reviews)
Task flows
UX QA
Service Design
Internal process mapping
Service Blueprint
Requirements gathering
Book an intro call (15min) with DNA-Business founders to understand your service request and we'll get you connected with Zonke X!